Job Description

Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054

Join to apply for the Disaster Recovery Principal Business Analyst (IS Business Analyst-Principal) - ITS (SFPUC) - 1054 role at San Francisco Public Utilities Commission .

• Application Opening: 12/19/2025
• Application Filing Deadline: 12/29/2025
• Recruitment ID: RTF0162555 (162556)

APPOINTMENT TYPE: Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE? San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco and has 2,300 employees working across eight counties to serve more than 2.7 million customers in the Bay Area 24/7. Our mission is to provide customers with highquality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Our vision is to be an innovative utility leader recognized for excellent results in service, safety, stewardship, and inclusiveness.

Role Description

• Project: Disaster Recovery
• Location: 525 Golden Gate Ave., San Francisco, CA
• Hours: Monday Friday, 8:00am 5:00pm

Position Description

• Under the general guidance of IS Project Director, this Principal Business Analyst (Disaster Recovery) will lead and execute the organizations disaster recovery and business continuity initiatives, developing, implementing, and maintaining comprehensive strategies that protect critical operations and enable rapid restoration during disruptions. The role requires business acumen to collaborate agencywide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.

Essential Functions Of The Position Include

Disaster Recovery Plan Development & Maintenance

• Lead the development of comprehensive enterprisewide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance
• Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan
• Create detailed recovery procedures and stepbystep runbooks for each critical system
• Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all businesscritical systems
• Maintain up-to-date plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes)
• Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness
• Document disaster recovery roles, responsibilities, and escalation procedures
• Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices
• Ensure plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.)
• Archive and versioncontrol all disaster recovery documentation for historical reference and compliance

Strategic Planning & Infrastructure Design

• Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities
• Design recovery architectures and failover strategies for missioncritical applications and infrastructure
• Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget
• Develop disaster recovery strategies across multiple infrastructure environments (onpremises, cloud, hybrid)

Program Management & Implementation

• Lead crossfunctional teams to implement disaster recovery solutions across multiple business units and technical domains
• Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms
• Manage disaster recovery budgets and resource allocation
• Develop and manage disaster recovery documentation, runbooks, and standard operating procedures

Testing & Validation

• Plan and execute regular disaster recovery drills and fullscale exercises to validate plan effectiveness
• Analyze test results, identify gaps, and recommend improvements to recovery procedures
• Maintain detailed records of all testing activities and outcomes
• Coordinate with business stakeholders on tabletop exercises and scenariobased planning

Compliance & Governance

• Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001)
• Maintain compliance documentation and audit readiness
• Develop disaster recovery policies and procedures
• Conduct training and awareness programs for staff
• Perform other related duties as assigned

How To Qualify

Minimum Qualifications: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Education

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units (at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closelyrelated field).

Experience

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / fortyfive (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in one of the fields above or a closelyrelated field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desired Qualifications

• Utility industry experience
• Six Sigma or similar process improvement certification
• Experience with security and network infrastructure
• Knowledge of IT service management frameworks (ITIL)

Verification Of Education And Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying ones education, training, or work experience or attempting deception on the application may result in disqualification.

Application Process

Applications for City and County of San Francisco jobs are only accepted through the online process at careers.smartrecruiters.com . Select the Im Interested button and follow the instructions on the screen.

Applicants will receive a confirmation email from notification@careers.sf.gov upon submission of their online application. Failure to receive this email means that the application was not submitted or received. Applicants should retain this confirmation email for their records.

Job Analyst Information

If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at Sguan@sfwater.org .

Equal Employment Opportunity

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Seniority level

MidSenior level

Employment type

Fulltime

Job function

Research, Analyst, and Information Technology; Industries: Utilities

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