Job Description

Job Description

Job Description

Position Summary

We are seeking a highly skilled and customer-focused Conference Center Technology & AV Engineer to manage the daily operations, maintenance, and support of a large, configurable conference center with multiple meeting rooms. This role will be responsible for ensuring that all audiovisual systems, including Cisco Webex video conferencing , sound, projection, and presentation systems, are fully functional and optimized for both in-person and hybrid meetings.

The ideal candidate will have a strong background in AV integration, networked collaboration tools, and live event support , along with excellent troubleshooting skills and the ability to partner closely with internal teams, executives, and external vendors.

Key Responsibilities

Technical Operations & Support

• Manage, operate, and maintain all AV and conferencing technology for a multi-room, configurable conference center.
• Configure Cisco Webex Room Kits, codecs, and integrated systems for hybrid meetings.
• Oversee and troubleshoot video conferencing, projection, microphone, and sound systems to ensure uninterrupted events.
• Perform regular preventative maintenance on AV and networking equipment to maximize uptime.

Event & Meeting Management

• Provide live technical support for high-profile meetings, executive briefings, and corporate events.
• Collaborate with event planners and meeting organizers to configure rooms and technology setups.
• Adjust audio, video, lighting, and display settings for optimal viewing and sound quality.
• Serve as the primary on-site contact for any technical issues during events. 

System Administration & Upgrades

• Work with IT teams to ensure AV systems integrate seamlessly with the corporate network.
• Monitor system performance and apply firmware updates, security patches, and configuration changes. Including developing reports and metrics on system usage. 
• Recommend and coordinate upgrades to keep technology current and aligned with business needs.

Vendor & Inventory Management

• Manage vendor relationships for service calls, equipment repairs, and technology enhancements.
• Maintain accurate inventory of AV equipment, cabling, and spares.
• Track equipment lifecycle and budget for replacements and improvements.

Additional Support

• In addition to supporting the DSM Conference center this individual will be assist with maintenance and troubleshooting of the enterprise meeting system. 
• In down time this individual will be called on to support Teams Calling and the maintenance of that system as well. 

• 3+ years of hands-on experience managing AV systems in a corporate or conference center environment.
• Experience with Zoom Rooms, Microsoft Teams Rooms, or other conferencing platforms.
• Proficiency in Cisco Webex Room Devices, control systems (Crestron/AMX/Extron), and AV-over-IP solutions.
• Strong knowledge of audio mixing, microphone arrays, projectors, large-format displays, and digital signage.
• Experience supporting live events and providing in-room technical assistance.
• Solid understanding of networking basics for AV integration (VLANs, QoS, IP addressing).
• Excellent communication skills and ability to work with both technical and non-technical stakeholders.

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