Job Description

Job Description

Job Description

Clasen Quality Chocolate (CQC) is a world-class manufacturer of chocolate and innovative coatings. We have recently been awarded the  Top Workplaces Award by the WI State Journal - No. 2 Large Employer and the Benefits Award. CQC has been growing double digits annually because of our flexibility, commitment, respect and integrity, and we are looking for quality individuals to join our team. Working for a family-owned company provides you with the opportunity to wear many different “ hats,” make a difference every day, and have fun doing it! We are committed to being an Employer of Choice in Southern Wisconsin and offering our employees a variety of traditional and unconventional benefits.

We are currently accepting applications for a Systems Administrator in our New, state-of-the-art manufacturing facility in Milton, WI, conveniently located north of Janesville. This position will work first shift, Monday – Friday, as well as on-call responsibilities. The Systems Administrator role requires 10-20% travel.

BENEFITS:

• Health, Dental, Vision Insurance (Low deductible and copays, LASIK reimbursement, Adults orthodontics)
• Company-paid Life and Disability Insurance
• 401(k) Match – up to 5%
• Paid Vacation, Personal and Volunteer days plus 11 holidays
• Paid maternity/paternity leave
• Wellness: Free fruit, insurance discounts, gym and run/walk/bike event reimbursement, free wellness checks
• Scholarships – Employee, spouse, and children
• Summer Camp Reimbursement – children of employees
• Tuition reimbursement
• Employee appreciation events
• Free chocolate and coating!
• Onsite Fitness Facility
• Annual Bonus Potential – 5%+

JOB SUMMARY

The Systems Administrator is an on-site position that proactively resolves technical issues to support the organization's changing needs, with a focus on exceptional customer service. This position is critical to maintaining the stability, integrity, and efficiency of the IT infrastructure. A primary responsibility is delivering end-user support across all levels of the organization, ensuring timely resolution of issues and empowering users through effective use of technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operational Support

• Serve as the primary point of contact for IT support at the local production facility, ensuring timely and effective resolution and communication.
• Deliver Tier 1 through Tier 3 technical support to end users across departments, including corporate, production, and remote teams.
• Administer network and server resources and software. Perform periodic maintenance and upgrades. Review daily performance and security logs. Current infrastructure includes VMWare, Azure Virtual Desktop, Windows, Active Directory, Intune, Autopilot, Azure, network infrastructure (including NAC), SIEM, Mobile Devices, Printers, Handhelds, Labelers, SharePoint, ERP, interfaces with Plant Control Systems, etc.
• Document system configurations, procedures, and troubleshooting steps for internal knowledge base and training purposes.
• Occasional travel to other CQC facilities as needed.
• Provide backup as needed for the Systems Engineers or other Systems Administrators.
• Take part in a 5-person (20%) on-call rotation for critical off-hour issues, should they arise.

Project Support

• Participate in IT infrastructure and application projects, contributing technical expertise to planning, implementation, testing, and deployment phases to ensure successful delivery and alignment with organizational goals.
• Project Management - Develop, plan, and implement small projects around the IT infrastructure. Test deployments before release to production. Identify areas of opportunity and improvement.
• Perform all tasks assigned by the manager, while following all company, safety, and quality policies and procedures.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

Acquisition & Deployment

• Coordinate with other CQC technology functions to implement infrastructure systems that utilize industry best practices to meet corporate objectives.
• Coordinate procurement of technology needs for the organization
• Develop, implement, and maintain asset management process and systems. Order equipment. Assure stock levels of necessary replacement equipment is adequate. Interaction with vendors and coordination with 3rd party organizations may be required
• Perform all tasks assigned by the supervisor, while following all company, safety, and quality policies and procedures.
• Maintain regular attendance at work and work after hours as needed.

QUALIFICATIONS

EDUCATION / EXPERIENCE:

• Formal education in Information Technology, related field, or demonstrated excellence in systems administration with a minimum of 3 years in a similar role.
• Proven experience providing end-user support and network administration.
• Working knowledge of Microsoft platforms
• Azure, VMware, and Windows server knowledge required
• General LAN/WAN knowledge required
• Must have a valid driver’s license

SKILLS AND ABILITIES:

• Exceptional written and oral communication skills with a strong customer service orientation.
• Patience, adaptability, and conceptual thinking to independently solve problems.
• Ability to work near allergens such as peanut, tree nuts, dairy, and soy.
• Good interpersonal skills and ability to support users with varying levels of technical expertise.
• Ability to stand and walk long distances as needed to support plant floor operation

CQC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status, race, color, religion, sex, national origin, sexual orientation, gender identity or any other characteristic protected by law.

For more information, please visit our website at

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