Job Description

Overview

Senior Product Manager, Admin Experience Zoom

Join to apply for the Senior Product Manager, Admin Experience role at Zoom. This role leads the product vision, strategy, and execution for the Admin Experience and Enterprise Customer Management tools.

What You Can Expect

We are seeking a senior product leader to oversee our Admin Experience. This role will be responsible for driving the product vision, strategy, and execution for our Admin experience, and Enterprise Customer Management tools.

About The Team

The ideal candidate will have a technical background, experience building Ai-first projects, and strong collaboration and leadership skills. The role requires the ability to launch products quickly to meet customer needs.

Responsibilities

• Define and execute the product vision and strategy for User, Role, Group & Identity Management, and Enterprise Customer Management Tools, aligning with company goals.
• Develop and maintain a comprehensive product roadmap, balancing short-term goals with long-term vision.
• Build and lead a Customer Advisory Board for Enterprise Admins.
• Champion cross-functional alignment and secure executive buy-in for launching products that improve the admin experience and product adoption across the Zoom platform.
• Own key success KPIs to demonstrate impact on business and customer experience.
• Present product strategies and updates to executive leadership.

What Were Looking For

• 10+ years of proven experience as a senior product leader in enterprise software or SaaS.
• Technical expertise with understanding of full-stack development (backend and frontend); experience with Roles Based Access Control.
• Ability to develop and communicate product vision and strategy effectively.
• Deep experience in Admin workflows, APIs & enterprise customer management.
• Experience managing complex product portfolios and roadmaps.
• Track record of launching products and features in dynamic environments.
• Excellent communication and presentation skills with the ability to influence executives and stakeholders.

Compensation

Salary range: $124,000.00 $271,200.00 (base salary and/or OTE; total direct compensation may include bonus and equity).

Starting pay based on qualifications and experience; location-based compensation differences may apply.

Work Environment and Benefits

Our structured hybrid approach centers around offices and remote work. The work style (Hybrid, Remote, or In-Person) is indicated in the posting.

Zoom offers a comprehensive benefits program to support health, work-life balance, and community involvement. Details are provided in the Learn link on the posting.

About Us

Zoom helps people stay connected to get more done together. We build the best collaboration platform for the enterprise with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We value problem-solvers who move quickly and focus on customer needs.

Our Commitment

We believe great work happens when people feel supported and empowered. We are committed to fair hiring practices and providing accommodations during the hiring process. If you require an accommodation due to a qualifying medical disability, submit an Accommodations Request Form and someone will reach out. Non-accommodation-related requests will not be addressed.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form.

Legal and Accessibility

Seniority level: Not Applicable

Employment type: Full-time

Job function: Product Management and Marketing

Industries: IT Services and IT Consulting

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