Job Description

POPULATION HEALTH RISK-MEDICAL ASSISTANT

Positions Location: East Lansing, MI

General Purpose of Job :

Responsible for the efficient and effective processing of patients completing wellness visit care, scheduling appointments and performing outreach to patients prior to their appointment to obtain clinical information and to coordinate care. Also responsible for addressing care gaps and assisting patients to obtain needed services.

Essential Duties :

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Completes scheduling for multiple providers according to insurance specifications and provider preferences, including filling cancellation slots


• Provides telephonic outreach to patients to establish expectations for the wellness visit and obtain necessary clinical updates from the patient


• Performs various screenings and questionnaires verbally with the patient and/or caregiver


• Updates relevant patient information in the medical record


• Reviews needed testing/screening procedures and engages patients to complete these tasks


• Orders necessary referrals and testing according to standing orders when appropriate


• Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.


• Works gaps in care registries to help improve the quality of care and performs outreach to patients needed to close gaps.


• Communicates patient needs/questions to appropriate care team members in a timely and effective manner


• Maintains department standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.


• Assists with care coordination within the health system and the greater community

Required Responsibilities of the Associate:

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.


• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).


• Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.


• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).


• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

Job Requirements

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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