Live Chat Agent Job at Earls Plumbing & Drain Cleaning, Providence, RI

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  • Earls Plumbing & Drain Cleaning
  • Providence, RI

Job Description

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a dynamic and customer-focused Live Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support through online chat interactions. This role plays a crucial part in ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities:

  • Respond to customer inquiries and provide accurate information in a timely manner
  • Assist customers with product selection, order processing, and issue resolution
  • Proactively engage with customers to promote products and services
  • Maintain a high level of professionalism and empathy in all interactions
  • Collaborate with team members to improve overall customer experience

Qualifications:

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and attention to detail
  • Previous customer service experience is preferred
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in typing and navigating online chat platforms

If you are passionate about providing top-notch customer service and thrive in a team-oriented environment, we want to hear from you! Apply now to join our team as a Live Chat Agent at Earls Plumbing & Drain Cleaning.


Requirements

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and attention to detail
  • Previous customer service experience is preferred
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in typing and navigating online chat platforms


Job Tags

Full time, Remote work,

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