ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. ECI has an exciting opportunity for an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team! In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange and Office 365 environments. The Field Services Engineer will provide desktop support and end‑user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and will be responsible to escalated all problems to the next level of support for guidance as well as contact third‑party vendors for warranty service repair. This is an onsite role to work in San Francisco, CA What you will do: Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project related tasks See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few Execute basic system maintenance including software and operating system patching, software Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Who you are: BA/BS degree in computer science, business or related field 5‑8 years’ experience in a Technical/Cloud/Solution Architect, Sales Engineering or Systems Engineering role Exceptional verbal and written communication skills Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills Ability to absorb and retain information quickly Ability to present technical ideas in user‑friendly language Highly self‑motivated and directed Capable of multitasking in a high pace environment, effectively and efficiently Client Service focused Basic understanding of Financial Industry Familiarity with Salesforce.com or similar CRM tool Thorough understanding of the following technologies: Microsoft Cloud: Office 365, Teams, SharePoint, Intune Azure AD, Conditional Access, Azure servers/storage Networks, routers, firewalls, switching, circuits, wireless Server hardware and Storage Microsoft Windows Server, MS Exchange, SQL Server Mobile Device Management, Remote access (VPN/Citrix XenApp) VMware, MF ECI’s culture is all about connection — connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $100,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job eve r , we’d like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Onsite Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Eze Castle Integration, Inc.
...individual to add to our Jacksonville team. As a Route Manager/Delivery Driver, you will meet face to face with the best chefs in town... ...Pay of $18-20/hr with paid vacation time available. ~ Grocery savings (All of our employees get savings on EVERYTHING we carry...
...Job Description Job Description Are you looking for a career, not just a job? Do you love dogs? Do you love helping people? Do you possess great customer service skills? We are a part of the fastest growing dog training company in the country- Off Leash K9...
...your journey in education now, connect with a recruiter to find your perfect role. We're looking for adaptable and committed substitute teachers to support learning across a single school building. Youll work with multiple classrooms, gaining valuable teaching...
...Brand Ambassador Bath Maker Solutions (Hurst, TX) Compensation: Hourly base pay plus bonuses per lead + commission per appointment Earnings potential: $3,000$5,000+ per month No cap! Position Overview As a Brand Ambassador, youll be the face of Bath Maker...
...Bike Delivery Driver As a Bike Delivery Driver at our UA store located at 1130 University Blvd, Tuscaloosa AL 35401, you are our "Boots on the ground!", and the main face that our Insomniacs see outside of the bakery! You give the word "Delivery" a whole new meaning...