Job Description

Job Description

ERP Application Manager & Super User (Healthcare)

Position Overview

We are seeking a highly skilled, hands-on ERP Application Manager & Super User with strong healthcare industry experience to support our organization through the implementation, adoption, and long-term optimization of our new ERP System (go-live: 2026). This onsite role combines application administration, end-user support, process improvement, upgrade testing, and ongoing system governance.

The ideal candidate understands healthcare workflows, revenue cycles, supply chain processes, and compliance requirements, and can translate operational needs into effective ERP configurations. This individual will serve as the bridge between IT, clinical operations, finance, supply chain, and external implementation partners.

Key Responsibilities

1. ERP Implementation & Optimization

• Serve as the internal super user and subject-matter expert for all ERP modules implemented (e.g., Financials, Supply Chain, HR, Workforce Management—depending on scope).
• Collaborate with consultants and internal stakeholders to configure modules, validate designs, and ensure alignment with healthcare operational workflows.
• Participate in mapping and improving business processes to leverage best practices.

2. System Administration & Application Management

• Manage day-to-day application configuration, security roles, permissions, and data maintenance.
• Monitor system performance and proactively identify issues or opportunities for optimization.
• Maintain system documentation, SOPs, training materials, and process maps.

3. End-User Support & Training

• Provide Tier 1 and Tier 2 support for Infor ERP users across departments.
• Develop and deliver training sessions for new features, upgrades, and workflow changes.
• Act as the primary liaison between users and IT regarding ERP-related issues.

4. Upgrade Testing & Quality Assurance

• Lead testing efforts for all system upgrades, patches, and feature releases.
• Create and execute test scripts, analyze results, and coordinate remediation with IT and vendors.
• Ensure system stability and business continuity during updates.

5. Data Integrity & Reporting

• Ensure data quality, consistency, and accuracy across all ERP modules.
• Assist with report creation, dashboards, and analytics in collaboration with business units.
• Support audit requirements, compliance, and documentation needs.

6. Cross-Functional Collaboration

• Work closely with clinical, financial, HR, operations, and supply chain leaders to ensure the ERP supports organizational needs.
• Drive continuous improvement initiatives related to system usage and business processes.
• Coordinate change management activities to maximize adoption and minimize workflow disruptions.

Qualifications

Required

• 3–5+ years of healthcare industry experience (hospital, clinic network, healthcare system, or long-term care).
• Experience with ERP systems —Infor preferred, but Oracle, SAP, Workday, or Epic/EMR systems with ERP components also accepted.
• Strong understanding of healthcare workflows such as finance, supply chain, revenue cycle, HR, and operational processes.
• Hands-on experience with configuration, system support, or managing application workflows.
• Experience developing and executing testing for upgrades, releases, or system enhancements.
• Strong problem-solving, analytical, and communication skills.
• Ability to train non-technical users and write clear process documentation.

Preferred

• Direct experience with Infor CloudSuite Healthcare or Infor Financials & Supply Management (FSM).
• Experience supporting large-scale ERP implementations.
• Knowledge of HIPAA, data security, and healthcare compliance requirements.
• Project management or super user role in a previous implementation.

Key Attributes for Success

• Detail-oriented, organized, and comfortable managing multiple priorities.
• Calm and effective under pressure, especially during go-live and upgrade cycles.
• Strong sense of ownership, accountability, and follow-through.
• Highly collaborative with the ability to work cross-functionally in a healthcare environment.
• Adaptable to change and passionate about process improvement.

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