Job Description

Job Description

Job Description

The Dental Receptionist plays a key role in creating a positive patient experience by providing excellent customer service, managing front desk operations, and ensuring smooth day-to-day office functioning. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet patients warmly and create a welcoming atmosphere in the reception area

• Answer phone calls, respond to inquiries, and schedule appointments efficiently

• Confirm, reschedule, and manage patient appointments to maximize provider schedules

• Verify patient insurance coverage and obtain necessary pre-authorizations

• Collect and process patient payments, co-pays, and balances

• Maintain accurate and up-to-date patient records in the dental management software

• Coordinate with dental assistants, hygienists, and dentists to ensure smooth patient flow

• Handle incoming and outgoing mail, emails, and faxes

• Keep reception area clean, organized, and stocked with necessary supplies

• Follow HIPAA regulations to protect patient privacy

Qualifications

• High school diploma or equivalent (Associate’s degree or relevant certification preferred)

• 2 + years experience in a dental office

• Familiarity with dental terminology, procedures, and insurance processes a plus

• Proficiency in dental practice management software (Eaglesoft) preferred

• Excellent verbal and written communication skills

• Strong organizational skills with attention to detail

• Professional demeanor and a patient-focused attitude

• Ability to multitask and remain calm under pressure

Benefits

• Competitive pay

• Paid time off and holidays

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