Job Description

Job Title: Customer Service Representative

Richardson TX Tue-Thru onsite

6 Months +

Pay Rate: $20.68-22/ hour

Resource's typical working day:

- Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.

- Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.

- Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.-

Must have skills:

- Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.

- Multitasking Ability Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.

- Effective Communication Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.

- Strong Interpersonal Skills Builds positive working relationships and collaborates effectively with team members and stakeholders.

Software skills:

- Microsoft Suite

- Basic Computer functions

- ServiceNow and PeopleSoft is a PLUS

Years of Experience: at least 3 years of experience in customer service and/or related industry

Education: HS and GED

Interview Process: 1 virtual and 1 onsite

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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