Since its inception in 2009, uBreakiFix has grown to more than 700 stores in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then, come join one of the largest and most reputable smartphone repair companies in the US. POSITION DETAILS for Cell Phone Repair Technician- Partnership Stores This serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Our technicians in our partnership stores uphold the uBreakiFix by Asurion standards while providing high quality repair for some of our major cellphone manufacturer Partners. Tasks and Responsibilities: Diagnose and troubleshoot smartphones, tablets, computers, wearables and televisions. Provide recommendations for problem resolution Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Ensure that all repairs meet or exceed uBreakiFix quality standards Greet customers in a friendly manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous and friendly demeanor Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations Keep track of all devices and inventory while safeguarding all store stock Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair Maintain the cleanliness and professional appearance of the store Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V BASIC QUALIFICATIONS for Cell Phone Repair Technician- Partnership Stores 6 months or more of smartphone repair experience Outstanding customer service skills Excellent technical, problem solving, and analytical skills Exceptional organizational skills Strong written and oral communication skills Proficient in Microsoft Office Work well in team environment Ability to work flexible hours, including weekends and holidays High school diploma or GED
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