Job Description

Bossier City Housekeeping Dispatcher

The Burks Companies, Inc. (TBC) is looking to hire a full time Housekeeping Dispatcher. Are you an energetic, get-it-done person who is looking for full-time work? Do you want to work with a team that treats each other with dignity & respect and coaches each other?

TBC offers a very comprehensive housekeeping training program. We also offer medical, dental, vision, life insurance, as well as holiday and vacation pay. Our team is a very diverse and we have a strong track record of promoting from within! If this sounds like the right opportunity for you, apply today!

About The Burks Companies, Inc. (TBC)

TBC has established itself as a leading Integrated Facilities Management (IFM) company. We are a leader in providing support services to the absolute best clients in the commercial, life sciences, hospitality, and other prominent industries, which offers you an opportunity to work in the best environments.

Our clients reside in very high-profile facilities who rely on making the best first impression to their guests and visitors. This requires the highest standards of cleanliness and appearance. We achieve these standards for our clients by retaining an awesome team. That's why we offer you competitive wages, a comprehensive benefits program, a positive, respectful work environment and culture, opportunities for growth, and more!

A Day in the Life of a Housekeeping Dispatcher/Administrative Manager

• The Housekeeping Dispatcher/Administrative Manager is responsible for scheduling the work activities of the Guest Room Attendants and Hotel Housemen and other housekeeping support personnel to ensure proper staffing levels are maintained consistently.
• Communicates via radio dispatch to staff to respond to special service requests, emergencies, etc. Assigns duties in coordination with Housekeeping Manager and Shift Supervisors with a balanced rooms/floor assignment per team member. Dispatch QA Inspectors to the requisite number of room/area inspections to be performed daily.
• Receive facility related work order requests and dispatch to facilities maintenance team. Receive cleaning related work orders (ex.: spill/extraction requests, etc.) and dispatch specialty projects/heavy duty cleaning personnel to take corrective action. Close out work orders as they are completed and inspected for quality control.

Qualifications for a Housekeeping Dispatcher / Administrative Manager

• Possess a good command of the English language (bi-lingual is a plus) and ability to clearly and pleasantly communicate with guests and team members
• Knowledge of hotel services
• Must have professional image and personality exuding confidence and leadership skills
• Ability to focus attention to details and be able to organize, prioritize and follow up
• Ability to maintain confidentiality and security of all guests and general hotel information
• Ability to work flexible hours, including weekends and evenings if necessary
• Work experience in housekeeping dispatch/scheduler/administrator or similar role
• Excellent organizational and team management skills

Job Duties

• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Team Work: Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
• Compliance: Report all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.

Ready to Join Our Awesome Commercial Cleaning Team?

Please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

This company is an equal opportunity employer.

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