Job Description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work

The opportunity

The Accommodation Consultant (AC) is the subject matter expert related to accommodations and sits within a team of peer consultants who support Sun Life Clients including the employers, employees for exploring and implementing workplace accommodations, leave as an accommodation and plans for both keeping and returning employee’s to the essential functions of their job. In this role, you work within a team environment among a peer group and business partners with related subject matter expertise to service client needs related to absence, disability, and accommodations.

How You Will Contribute

• Providing day to day support of Sun Life client’s regulatory obligations under the Americans with Disabilities Act (ADA) alongside and in collaboration with the client HR and management team, specific to both leave and non-leave workplace accommodations.
• Assisting Sun Life client’s and their employees in the detailed components of the ADA interactive process to gather and clarify medical information; to evaluate and identify accommodation options and to provide the client necessary guidance to make an informed accommodation decision.
• Facilitation and engagement in interactive dialogue with employees, medical professionals, supervisors, and HR business partners to assist employees who require workplace accommodations based upon a medical condition.
• Documentation and tracking of the request for accommodation including detailed points of contact and actions taken to coordinate the accommodation request.
• Assisting employers with development of essential function job descriptions.
• Collaborates with disability and absence specialists to evaluate and support cases for accommodation support and coordination.
• Working closely with Sun Life Legal to obtain advice concerning legal requirements.
• Independently staying current on disability policies, State and Federal laws as well as regulations surrounding Absence, ADA and other relevant legislation.
• Providing accommodation and return to work planning specific education to employers and employees.
• Partnering with external vendors and/or other resources to explore effective accommodation options as needed (e.g. Job Accommodation Network, EAP services, Ergonomic Evaluators…).
• Protecting and maintaining personal health information with a high level of confidentiality abiding by Sun Life procedures and by HIPPA and ADA requirements, rules, and regulations as applicable.
• Maintain claim file through up-to-date documentation of telephone calls and at-work/return to work activity as required by established procedures.
• Participate in formal and informal file discussions to assist with action items and to proactively identify potential for vocational services

What you will bring with you:

• Ability to work with a diverse range of people
• Certification or Expertise in Human Resources, Disability Management, Vocational Rehabilitation, Absence and/or Accommodations
• 2-4 years’ claims, absence, accommodation, or customer experience in disability insurance industry
• Prefer direct experience in two or more of the following areas: managing Accommodations, Vocational Rehabilitation, RTW Services, Labor Relations, Absence Management, Disability Claim Management or Workers Compensation
• Experience with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act)
• Ability to communicate effectively and professionally with a wide variety of both internal and external Sun Life business partners, peers and resources
• Attention to detail with documentation, reporting, and communication
• Strong organizational skills, including the ability to prioritize work and multi-task
• Facilitation skills in a variety of circumstances and with a wide variety of input. Ability to influence and teach. This influence translates into business needs and goals supporting a client’s human resource capabilities
• Self-directed with an ability to work independently and make independent judgments and decisions while also knowing when legal and compliance issues need to be escalated to Sun Life Law
• Strong research, analytical, critical thinking, problem solving and decision-making skills
• Ability and desire to work in a fast-paced, service-oriented environment
• Ability to initiate and prioritize regular work duties and projects

$54,900 - $82,400

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Claims - Life & Disability

Posting End Date:

07/01/2026

Job Tags

Full time, Work at office, Local area, Flexible hours,

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